Return & Refund Policy

Last updated: 23 September 2026

We want you to be happy with your order. If you are not, you have 30 days from the day you receive your item to request a return. This sits alongside your legal rights and does not replace them.

Your legal right to cancel

If you are a consumer, you have a legal right to cancel your order within 14 days of receiving the goods, for any reason and without giving a justification, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You then have a further 14 days to send the goods back.

This right applies to all items, including items bought at a reduced or promotional price.

Return conditions

To be eligible for a return, your item must be in the same condition you received it — unworn and unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at info@londonblk.com or through our contact page. Items sent back without first requesting a return cannot be accepted.

Who pays for return postage

• Faulty, damaged or incorrect items: we pay. We will send you a prepaid return label, and you will not be out of pocket. We will refund the item in full, including the original delivery charge.
• Change of mind (including the 14-day cancellation right): you pay the cost of returning the item to us. We will refund the price of the item plus the standard delivery charge you originally paid.

If you would like a prepaid label for a change-of-mind return, we can arrange one and deduct its cost from your refund. We will always tell you the amount before we do.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so we can put it right.

Nothing in this policy affects your rights under the Consumer Rights Act 2015, including your right to goods that are of satisfactory quality, fit for purpose and as described.

Non-returnable items

Gift cards cannot be returned. Certain goods are excluded from the statutory cancellation right, including perishable goods and sealed personal-care items where the seal has been broken. We do not currently sell these categories.

Reduced-price and promotional items can be returned on the same terms as full-price items.

Exchanges

The quickest way to get the item you want is to return the one you have and, once the return is accepted, place a new order.

Refunds

We will let you know once we have received and inspected your return, and whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it to your account.

Where you are exercising your 14-day cancellation right, we will refund you within 14 days of receiving the goods back, or of you providing proof of postage, whichever is sooner.

If more than 15 business days have passed since we approved your return and you have not been refunded, please contact us at info@londonblk.com.

Contact Information

Questions about a return? Use our contact page, or:

Store name: BLK LONDON
Company name: PROVENTUS INTERNATIONAL LLC
Company Address: 34 N Franklin Ave, Ate 687 #5038, Pinedale, Wyoming, 82941, United States
Returns Address: 362 Kennington Rd, London, Greater London, SE11 4DB, United Kingdom
Phone: +44 20 7146 2213
Email: info@londonblk.com

Customer Service Hours
Monday to Friday: 09:00 – 17:00 (GMT+1)
Saturday to Sunday: 11:00 – 16:00 (GMT+1)

We aim to respond to all enquiries within 24 hours.